Frequently Asked Questions

Standard shipping within the US takes 3–7 business days. International orders typically arrive within 7–21 business days depending on destination and customs.

Shipping is calculated at checkout based on your location and order weight. We offer free standard shipping on US orders over $75.

Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order on our website using your order number.

You can request changes or cancellation within 2 hours of placing your order by emailing support@kitticharms.store. Once an order is in fulfillment we may no longer be able to modify it.

Yes — every product is inspected before it ships. We work with licensed and verified suppliers to guarantee authenticity and quality for every plushie, accessory, and apparel item we offer.

Plushies are spot-clean only with a damp cloth and mild soap. Apparel care instructions are printed on the tag — most items are machine-washable cold and tumble-dry low. Accessories should be kept dry and away from direct sunlight.

Plushies are soft toys and stuffed friends; Beauty includes makeup, skincare, and grooming; Clothing covers tops, bottoms, and outerwear; Accessories includes jewelry, hair items, and phone charms; Bags & Cases includes pouches, backpacks, and totes; Costumes are full outfit sets for cosplay or dress-up.

Read each product page for sizing charts, materials, and dimensions. Reach out to support if you'd like a recommendation — we love helping match people with their perfect cuddle buddy or accessory.

You must be at least 13 years old to create an account. Customers under 18 should have a parent or guardian complete the purchase.

Yes! Add gift wrap at checkout for $4.99 per item. We also include a free handwritten note option for gift orders.

We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal. Gift cards are accepted at checkout as well.

Absolutely. Checkout is encrypted with industry-standard SSL/TLS and we never store full payment details on our servers. See our Privacy Policy for full details.

Unused items in original packaging can be returned within 30 days of delivery for a full refund of the item cost. Plushies and beauty products that have been opened are non-returnable for hygiene reasons.

Email support@kitticharms.store within 7 days of delivery with photos and we'll send a replacement or refund right away — no need to return the damaged item in most cases.

Email us anytime at support@kitticharms.store. We respond within 24 hours, 7 days a week, including holidays.

Yes — our blog covers plushie care guides, kawaii style guides, and product spotlights to help you get the most out of your collection.